Last Updated: January 11, 2023
At Doctesk, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our platform and services.
Information We Collect
Personal Information: We may collect personal information from you such as your name, email address, and other contact details when you create an account with us, or when you use our platform.
Medical Information: We may also collect information related to your medical condition and treatment, such as your symptoms, diagnosis, and medical history, when you submit a case to our platform.
Usage Information: We may collect information about how you use our platforms, such as the pages you visit and the features you use.
Device Information: We may collect information about the device you use to access our platform, such as your IP address, browser type, and operating system.
How We Use Your Information
To Provide Services: We use your personal and medical information to provide you with the services offered on our platform, such as connecting you with relevant experts and providing personalized assistance.
To Improve Our Services: We may use your usage and device information to understand how our platform is used and to make improvements to our services.
To Communicate with You: We may use your personal information to contact you with updates or important information about our platform and services.
Information Sharing and Disclosure
Experts: We will share the case information submitted by you with the experts who are matched with the case.
Service Providers: We may share your information with third-party service providers who help us operate our platform and provide services to you.
Compliance with Laws: We may disclose your information if required to do so by law, such as in response to a subpoena or court order.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use encryption, firewalls, and other security measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
Your Choices
You can update your personal information by visiting your account settings page.
You can delete your account and personal information by contacting us at support@doctesk.com.
You can opt out of receiving promotional emails by clicking the unsubscribe link at the bottom of the email.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any changes by updating the "Last Updated" date above, and we will provide you with the opportunity to review the revised policy before continuing to use our platform.
Contact Us
If you have any questions about our Privacy Policy or how we handle your personal information, please contact us at support@doctesk.com.
